
Fraud and Risk Intelligence director at Telecom Italia
Rome Area, Italy

Fraud and Risk Intelligence director at Telecom Italia
Rome Area, Italy
Stefano brings over 12 years of customer relationship management and marketing experience in the telecommunication industry
Some Stefano’s carrer higlights include the start up of Ford Automotive Italian branch Customer service, two yeas spent as consultant in Accenture (formerly Andersen consulting) and starting on April 97 the experience in TIM where he had the opportunity of exploiting different department of the company.
During 2001 he has been appointed Business Intelligence Director and from March 2004 Director of the CRM & Marketing Intelligence Unit.
Starting from January 2008 he is Fraud Risk and Intelligence Manager.
Stefano hold a MA in Competitive Intelligence from Link Campus Malta University of Rome and graduated in Business administration from Luiss University in Rome
Fluent in Italian, English and sound of French.
Stefano is an active member of SCIP ITALIA (society of competitive intelligence professionist, italian branch), and research fellow of “Intelligence & Security” research center of Link Campus – Malta University in Rome and permanent Member of GSMA Fraud Forum as well as active contributor to Intelligence subgroup and working stream focused on open source intelligence.
He has been elected as member of the International Scientific Advisory Committee for the Data Mining & Information Engineering conference 2007 & 2008
Author and co-author of several publications on CRM and Text Mining, among them the chpater “Marketing intelligence system to forecast the mobile telecom competitive landscape” pubblished in the book “Text mining for Intelligence” (A.Zanasi - WIT press 2005)
He currently run a blog about competitive intelligence (http://blackswanproject.wordpress.com).
Strategic Marketing & Business develpoment, Marketing Intelligence, CRM strategy, Competitive Intelligence, Data and Text mining, Fraud & Risk Management, Social media monitoring
(Privately Held; TI; Telecommunications industry)
January 2008 — Present (2 years 1 month)
Provide strategic fraud prevention & detection direction to the business. Undertake risk reviews of process, products and areas to ensure that all fruad risks have been identified, assessed and mitigated
(Telecommunications industry)
March 2006 — December 2007 (1 year 10 months)
Development of special commercial projects such ad MVNO start up and the first Telecom Italia handset recycling campaign (“diventa donatore di telefonino”) in cooperation with Telethon and with special support of Italian Civil Protection.
(Public Company; TXN; Semiconductors industry)
March 2004 — March 2006 (2 years 1 month)
Responsible for developing and implementing customer relationship strategies, enhancing a wide understanding of consumer trends and needs as well as of the competitive arena in order to keep the brands and strategies linked to the market evolution and customer expectation.
(Privately Held; Telecommunications industry)
November 2001 — March 2004 (2 years 5 months)
Manage a work group of project manager, analysts and techinical specialists that provides market intelligence as well as customer analisys.Guide the CI team on generating actionable competitive insights using internal and external resources, driving appropriate CI tools and techniques and using high impact communication methods to achieve business impact
(Public Company; ACN; Information Technology and Services industry)
May 1995 — May 1997 (2 years 1 month)
Business planning and marketing & sales strategy development
(Public Company; F; Automotive industry)
July 1994 — May 1995 (11 months)
marketing analyst responsible for overseeing the day to day operations of marketing and loyalty campaigns
Competitive Intelligence 2003 — 2003
Master in Art , Competitive Intelligence & Security , 2001 — 2003
Pricing 1999 — 1999
Economics 1989 — 1994
Indirizzo - Economia aziendale e Marketing
Saling, Karate, Skiing, web site developing and blogging
SCIP, INTELLIGENCE & SECURITY CENTER LINK CAMPUS, GSM ASSOCIATION FRAUD FORUM
Member of the International Scientific Advisory Committee of the 8th International Conference on Data Mining 2007 & 2008. Gsm Association Fraud Forum research fellow since 2008