Sergio Novelli

Head of Demand and Technology Architecture at Vodafone IT

Location: Milan Area, Italy
Industry: Telecommunications

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Panoramica di Sergio Novelli

Attuale

Head of Demand and Technology Architecture presso Vodafone Italy

Precedente

Head of Online Services presso Vodafone Italy
Head of Consumer Commercial Products and Services presso Vodafone Italy
Offer and CB Product & Services Manager presso Vodafone Italy

Technical Project Manager presso Vodafone Global P&S - IT&TM
Technical Project Manager presso Sol-Tec
Security and Web Expert presso Ultimobyte
IT Consultant presso Edi.Ermes

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Formazione

Henley Management College
Vodafone Global Leadership Program
Cefriel

Politecnico di Milano

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Segnalazioni

2 persone hanno segnalato Sergio

Collegamenti

500+ collegamenti

Experience in marketing, communication and sales on web with a technical background in the banking and telecommunication industry.

Specializzazioni

Product and platform development strategy, marketing, online sales, online crm, web technologies, social media, digital communication channels

Head of Demand and Technology Architecture

Vodafone Italy

Privately Held; 10,001+ employees; Telecommunications industry

April 2010 – Present (1 year 11 months)

Manage the technical product portfolio and platforms evolution for Vodafone Italy. Address overall strategic evolution of IT and Network architecture. Scout and deepen opportunities for innovation coming from technology.

Head of Online Services

Vodafone Italy

Privately Held; 10,001+ employees; Telecommunications industry

September 2008 – April 2010 (1 year 8 months)

Increasing online revenues, stimulate self-care usage, guarantee profit & loss achievements through management of Vodafone Italy website (www.vodafone.it), its online shop and its community.
- Definition of the online sales strategy for Vodafone Italy product portfolio
- Define and implement the e-care strategy to support online management of customers
- Define and develop site structure and content
- Manage operations to support achievements of above targets
- Define the strategy and approach to manage Vodafone Italy presence on Social Media
- Develop the Vodafone Italy customers' community on Vodafone Lab (http://lab.vodafone.it)
- Manage third parties and relationship for online partnership

Head of Consumer Commercial Products and Services

Vodafone Italy

Privately Held; 10,001+ employees; Telecommunications industry

July 2006 – September 2008 (2 years 3 months)

Project and Programme mangament activities to support the development of consumer commercial products/services/processes requested by the Consumer and Sales Division.
The activity requires the coordination all the other Company's departments with targets related to time to market, cost control and quality delivery.
- Management of the roadmap of products and services for the Consumer Division
- Administration and definition of the overall Product Development Process for Vodafone Italy
- Definition and monitoring of sales processes
- Analysis of quality for processes and products and subsequent definition of improvment actions
- Competitors monitoring and customer experience analysis
- Responsibility for the definition of product and processes customer experience

Offer and CB Product & Services Manager

Vodafone Italy

Privately Held; 10,001+ employees; Telecommunications industry

November 2003 – June 2006 (2 years 8 months)

Commercial Project and Programme manager activities to support the development of products and services offered to Vodafone Italy consumer customers. Dealing with all the involved Departments to manage the related development projects monitoring timing, cost and quality.

Technical Project Manager

Vodafone Global P&S - IT&TM

Public Company; 10,001+ employees; VOD; Telecommunications industry

June 2002 – November 2003 (1 year 6 months)

Vodafone technical representative in the Simpay initiative (alliance between Vodafone, T-Mobile, Telefonica and Orange to define interoperability standards for mobile payments)

Technical Project Manager

Sol-Tec

Privately Held; 51-200 employees; Information Technology and Services industry

July 1999 – June 2002 (3 years)

System Architect and then Technical Project Manager for a Trading Online platform developed developed using innovative web technologies for the Italian banking market

Security and Web Expert

Ultimobyte

June 1998 – June 1999 (1 year 1 month)

In charge of helping Ultimobyte customers in defining security policies for their Company, supporting the rollout of antivirus and firewall. Responsible of the website of the company.

IT Consultant

Edi.Ermes

January 1994 – July 1996 (2 years 7 months)

Working part time to develop software for internal management purposes and to maintain liasion with third parties to develop educational products (cd-rom) and the web presence of Edi Ermes.

Journalist for "Il fisioterapista" and "Sport & Medecina" reviewing medical software and web sites.